Nurse Delegation Class: The Rant, the Realization and the Review

So currently I am in a Nurse Delegation class. It is six days long, covering everything from medication administration, delegation and diabetes. It’s a two-part class and yesterday we just finished the Nurse Delegation Exam (I got 100%! Yahoo!) and today we start the Diabetes section.

I want to start off this post by announcing that the information in this class is amazing! Repetitive in most areas due to the one requirement is being a NAR/NAC in this class. I mean we already learned body systems so it’s like review. The knowledge though! It is really interesting how a delegating RN can teach you a specific task for one specific client and you get a $0.50 pay raise to do it! I find it astonishing that a delegating RN can give a task such as administering insulin, medication, non-sterile dressings and straight catheter care to a NAC! Shocking! Plus slightly scary that NAC’s can do such a thing too.

Meet the Villain: Rude Woman

I work in an office as a receptionist and the other day I got a phone call from a very rude woman. I hate talking on the phone in general because I can’t plan out what I want to say and because I don’t know what the other person will talk about. So phone calls are already pretty stressful for me and add on a very rude, mean villain makes the day horrible.

This woman wanted to talk to one of our managers, “Sam”, and I told her that he had stepped away from his desk but that I could put her through to his voicemail (as is our policy). Here’s what transpired for the next fifteen minutes: